Terms & Conditions
Terms & Conditions
Welcome to [Store Name]. These Terms & Conditions (“Terms”) govern your use of our website and services, including purchases, returns, and other related interactions. By accessing or purchasing from [Store Name], you agree to these Terms. If you do not agree, please do not use our website or purchase our products.
1. General Information
1.1. [Store Name] operates this website and sells apparel and related products (“Products”).
1.2. By using this website, you acknowledge that you are at least 18 years old, or that you have the consent of a parent or legal guardian.
1.3. We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be posted here, and continued use of the site after updates constitutes acceptance of the revised Terms.
2. Products & Orders
2.1. Product Descriptions
We aim to describe our products as accurately as possible, but minor variations in colour, sizing, or details may occur due to manufacturing processes or display settings.
2.2. Order Acceptance
All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing or description, or suspected fraudulent activity.
2.3. Pricing & Currency
All prices listed are in [currency] and include applicable VAT unless otherwise stated. Shipping and handling fees are calculated during checkout.
3. Payment
3.1. Payments are processed securely through our approved payment gateways.
3.2. By submitting payment details, you confirm that you are authorised to use the selected payment method.
3.3. Orders will not be shipped until full payment has been received and cleared.
4. Shipping & Delivery
4.1. Estimated delivery times are provided at checkout but are not guaranteed.
4.2. [Store Name] is not liable for delays caused by third-party carriers, customs inspections, or other factors beyond our control.
4.3. Risk of loss passes to the customer upon delivery of the order to the shipping address provided.
5. Returns, Exchanges & Refunds
5.1. Standard Returns
- You may return eligible products within 14 days of delivery.
- Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
- Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
5.2. Exchanges
Exchanges are processed as a return and a new purchase. The original product must first be returned and refunded before a new order can be placed.
5.3. Non-Returnable Items (Final Sale)
- All sale items are that are in SALE cannot be returned, or refunded. They can be exchanged.
- By purchasing an item marked as “sale” or “final sale,” you acknowledge and agree that these products are non-refundable.
5.4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact our customer service team within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
5.5. Refunds
Approved refunds will be processed within 5-10 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method only.
6. Promotions & Discounts
6.1. Promotional offers, discount codes, and bundles are subject to specific terms and conditions stated during the promotion.
6.2. Discounts cannot be combined unless explicitly stated.
6.3. Items purchased using a discount or promotional offer may have separate return conditions, which will be clearly stated during the offer.
7. Intellectual Property
7.1. All content on this website, including logos, images, text, graphics, and design elements, is the property of [Store Name] and protected by copyright, trademark, and other intellectual property laws.
7.2. You may not reproduce, distribute, or exploit any content without prior written consent from [Store Name].
8. Limitation of Liability
8.1. [Store Name] will not be held liable for any direct, indirect, incidental, or consequential damages arising from:
- The use or inability to use our website.
- Delays in delivery.
- Products purchased that do not meet personal expectations.
8.2. Our liability is limited to the purchase price of the products in question.
9. Privacy & Data Protection
9.1. By using our website, you consent to our Privacy Policy, which explains how your personal data is collected, used, and stored.
9.2. We do not sell or share your personal information with third parties, except as required to process your order or by law.
10. Governing Law
10.1. These Terms are governed by and construed in accordance with the laws of [Country/Region], without regard to its conflict of law provisions.
10.2. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].
11. Force Majeure
11.1. [Store Name] shall not be held liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or failure of suppliers.
12. Contact Information
For questions regarding these Terms & Conditions, please contact us:
Email:
info@celestelondonuk.com
Address: [Business Address]
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